Associate Product Manager

About the role

Certinal is looking for an Associate Product Manager to support the product team across discovery, specification, and delivery for our e-Signature and e-Consent platform. You will work closely with engineering, design, sales, and customer success to turn customer problems into shipped, well-defined product.

This is an execution-focused role for someone early in their product career. You will write the stories, chase the details, keep the backlog honest, and make sure what ships matches what was agreed. Because Certinal operates in regulated healthcare, you will also learn to treat audit trails, evidence, and compliance requirements as first-class product concerns rather than afterthoughts.

Reports to: Khanjan Kotecha

Experience: 1 to 4 years in product management or a closely related role, including a minimum of 1 year in healthcare SaaS.

What you will do

• Write clear user stories, acceptance criteria, and product requirement documents from agreed problem statements.
• Groom and maintain the backlog alongside engineering and QA, and keep priorities, dependencies, and status current.
• Participate in sprint planning, refinement, and review, and unblock engineering questions during the sprint.
• Triage customer feedback, support tickets, and field requests into themes with evidence and frequency attached.
• Run structured competitive teardowns of e-signature and e-consent products and keep a living comparison current.
• Translate regulatory and security requirements into testable acceptance criteria in partnership with Pre-Sales and Engineering.
• Support release planning, write release notes, and prepare internal enablement material for Sales and Customer Success.
• Track adoption, funnel, and usage metrics in product analytics, and report on how shipped features actually perform.
• Assist with beta and pilot programmes, including participant selection, feedback capture, and readout.
• Contribute to user research: interview scheduling, note-taking, synthesis, and sharing findings with the team.
• Maintain product documentation so that internal teams have one accurate source of truth.

Skills & experience requirements

• 1 to 4 years of experience in product management, business analysis, or an engineering, consulting, or customer-facing role with clear product exposure.
• Strong written communication; able to write a requirement that an engineer can build from without a follow-up meeting.
• Structured problem-solving and comfort breaking an ambiguous request into scoped, sequenced work.
• Hands-on experience with an issue tracker such as Jira or Azure DevOps.
• Working familiarity with Figma and the ability to review and give useful feedback on designs.
• Basic SQL and comfort working with product analytics tools.
• Genuine curiosity about how enterprise software is bought, deployed, and audited.
• Bachelor's degree in engineering, computer science, or an equivalent analytical discipline.

Preferred

• Exposure to B2B or enterprise SaaS rather than consumer products.
• Familiarity with REST APIs, webhooks, and reading API documentation.
• Interest in or exposure to regulated domains such as healthcare, financial services, or clinical research.
• Experience using AI tooling to accelerate research, synthesis, or documentation work.
• Prior internship or project work in product management.

Why join Certinal?

• Real Ownership Early: Own features end to end rather than sitting on the edge of someone else's roadmap.
• Learn a Hard Domain: Regulated healthcare product work builds judgement that transfers anywhere.
• Close to Customers: Direct exposure to enterprise buyers through Sales, Pre-Sales, and Customer Success.
• Small Team, Short Loops: Decisions get made quickly and you will see your work ship.
• Learning & Development: Professional development budget and mentorship from senior product leadership.