Choosing the right eSignature solution for Healthcare companies

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Choosing the right eSignature solution for Healthcare companies


The digital signature is a clear and indisputable way to signify that you have read and agreed to the terms of an electronic document. In healthcare, this type of signature is often used for contracts, discharge papers, and other legally binding documents. But what exactly is a digital signature, and how can it benefit your healthcare organization?

A digital signature is a sophisticated form of electronic signature that uses encryption to ensure the authenticity of the signer. This means that when you use a digital signature, you can be confident that the document has not been tampered with and that the signer is who they claim to be. For healthcare organizations, this added level of security is essential for protecting patient privacy and complying with regulations.

In addition to increased security, digital signatures also offer convenience and flexibility. With a full-service e-signature solution, you can sign documents from anywhere, at any time. This allows you to work more efficiently and get critical documents signed without delays. And since digital signatures are legally binding in most jurisdictions, you can be confident that your agreements will hold up in court.

Full-service E-signature solutions are capable of much more than just collecting and storing electronic signatures. Robust solutions make it possible to:

Your patients will benefit from a more convenient experience, including remote signing on their preferred device from anywhere. Your employees will be able to handle all aspects of paperwork, from preparation and form production to ID verification, compliance, and accessible considerations for people with disabilities.

Your clinic can save templates for frequently used forms, track who has signed or needs to sign, distribute policy updates to all patients (or workers) in bulk, utilize different authentication methods, and develop self-service forms on your website.

By employing electronic signatures for healthcare, you may reap the full benefits of improved patient experiences, greater staff utilization, and automated administrative procedures.

  • Reduce the chances of human error.
  • Reduce the amount of time patients spend in the waiting room to increase patient throughput and revenue.
  • Maintaining the privacy and security of digital patient data is more difficult than with paper documentation.
  • Reduce the number of papers that are not in good order (NIGO).
  • Assist with HIPAA compliance by securing electronic patient data.
  • Increase the efficiency of your operations.

HIPPA Compliant Electronic Signature Solution

 Check the top use cases of eSignatures for healthcare : Read blog 

In today’s digital world, organizations are increasingly turning to e-signature tools in order to streamline their processes and improve productivity. However, when it comes to the healthcare esignature, simply using any broad e-signature solutions may not be enough. For example, in order to maintain high levels of patient satisfaction and productivity among medical staff, it is critical to invest in a powerful and comprehensive e-signature platform that can meet the unique needs of this complex sector. With features like digital signatures, document tracking, and advanced security measures, such platforms provide the tools necessary for ensuring the efficiency and effectiveness of day-to-day operations. By selecting an e-signature platform that is tailored specifically to the demands of healthcare organizations, medical professionals can ensure the success of their work and continue delivering quality care to patients everywhere.​

How to select an eSign solution for healthcare organizations?

Integration with current eSign ecosystem

Healthcare workers are responsible for one of the most important and demanding jobs in our society. Though they dedicate their lives to helping others and keeping us healthy, they often feel overworked and burned out due to the immense pressures of their daily workload. In order to better support these vital members of our healthcare system, it is essential that we find digital solutions that can help reduce their burden. This requires a digital signature platform that seamlessly integrates with the many systems used in healthcare today and those that may be implemented in the future. With dynamic integration capabilities, your esignature partner can become an invaluable resource to healthcare professionals in electronic signatures market as they continue to do what they do best: serve others. So whether you are a nurse, doctor, or other healthcare provider, consider partnering with a digital platform that can help ease your workload and keep you focused on what matters most – the health of your patients.

Look for an electronic signature that works with legacy software for companies with older integrations. Your electronic signature partner, for example, should be able to link to your organization’s Electronic Health Records (EHR) software and automate the upload of patient intake forms into your patient record or document management tool of choice.

  • Offer letters, I-9s, and W-4s are among the digital employment and onboarding paperwork available.
  • Employee policy updates sent in bulk
  • Forms for dealing with suppliers, such as NDAs, SOWs, and purchase orders
  • Documentation related to the law and regulations

 Know the security in Digital Signatures: Role of Identity Assessment in Digital Signatures 

eSignature Solutions for Healthcare Providers

Improving patients form signing and their experience

The patient experience is at the heart of your continuous quest for greater service and retention as a healthcare provider. Filling out patient forms, on the other hand, is a time-consuming part of many patients’ visits. Look for features that enable easy and intuitive form completion when picking an e-signature solution, so patients may save time, get right to the point of their appointment, and have a more fulfilling patient experience.

Mobile compatibility, automated and digitized workflows, and digital data collecting are all features of a full-service e-signature solution that make it easier to collect third-party signatures, remotely sign, and provide a simple and trustworthy signing experience.

Some markers to look at:

  • Is there a markup option in this electronic signature technology that allows patients to easily capture the location of health concerns on the human body on a digital form?
  • Is it possible for patients and third parties to sign documents using mobile devices, PCs, and tablets?
  • Is the eSignature provider able to implement quickly and easily, allowing you to go live in a matter of weeks?
  • Is there a mobile app available to make the user experience even more mobile-friendly and convenient?
  • Is it possible for patients to receive signing notifications by SMS text message to help them complete healthcare paperwork more quickly?

Automating manual task and improving turnaround time

The digital transformation of the healthcare industry has brought many benefits, from improved patient care to greater operational efficiency. However, one area that has lagged behind is the digitalization of agreement processes. Patients aren’t the only ones who suffer from inefficient agreement processes. With traditional paper-based agreements, healthcare workers spend valuable hours manually checking forms for accuracy and rekeying healthcare paperwork into systems. This not only leads to errors and delays, but it also detracts from time that could be spent on patient care. The good news is that digital signatures can help to streamline agreement processes and improve workflow in healthcare organizations. By automating the collection and verification of signatures, digital signatures workflow can help to reduce errors, save time, and improve the overall efficiency of healthcare organizations.

The optimal e-signature system will have automation features that eliminate manual chores and allow healthcare personnel to focus on more important activities. To automate the process of creating document templates and signee information on patient forms, look for an e-signature platform with flexible workflow options.

Some markers to look at:

  • Is there a way to identify where a document is in the signing process with this e-signature solution’s signing insights and reporting?
  • Is it possible to automate the sequence in which stakeholders evaluate and sign forms using sophisticated recipient routing?
  • Is it possible to use templates for forms such as patient intake forms, provider agreements, resident onboarding paperwork, and credentialing forms?
  • Is it possible to create self-service online papers with secure URL links so that you can collect signatures outside of your EHR using a website portal?

Seamless technical and strategic customer support

The ideal e-signature provider will be someone who recognizes that your connection with them will extend beyond the initial adoption of their product. They should be forward-thinking, assisting you in discovering new ways to improve your usage of e-signatures, providing technical support, and presenting options for expanding your practice. Consider whether a partner can provide extensive educational resources, training tools, and user forums to address all of your team’s concerns.

When choosing a digital signature provider for your healthcare organization, it’s important to verify that the signing tool is accessible to those challenged by a handicap or lacking technological expertise. Does the provider have a plan for accommodating these individuals? If they don’t, does their customer support team show a willingness to help find a solution? digital signatures are an important part of the healthcare industry, so it’s crucial that every patient is able to use them. By taking the time to ensure that the digital signature provider you choose is accessible to all, you can provide better care for your patients.

Some markers to look at:

  • Is the eSignature provider’s technical support team available 24 hours a day, 7 days a week?
  • Is there a built-in accessibility tool for those who need physical or verbal accommodations, such as compatible screen readers for popular browsers, high-contrast tools on supported operating systems, and keyboard-only input?
  • Is the supplier releasing new versions of its digital agreement tools on a regular basis?
  • What is their track record in terms of availability? Are there any upgrade or maintenance windows during which the service might be unavailable?
  • Is there a mobile solution that allows patients to receive text message notifications and sign papers on the fly with mobile-responsive forms that make long forms easier to complete?

Compliance for healthcare organization

Healthcare organizations, which are subject to stringent federal requirements such as HIPAA, require an e-signature solution to securely retain data and comply with patient privacy laws. HIPAA’s standards for Protected Health Information are met thanks to extensive privacy protection, threat detection, and security procedures (PHI).

Looking for an e-signature partner with HIPAA-approved templates for documents like disclosure forms, prior authorization forms, BAAs, and new patient intake forms can be a daunting task. Certinal provides hipaa compliant esignature software that also offers comprehensive compliance features like audit trails, secure email, bulk signing, signer identity etc. Health information managers can streamline their agreements process and ensure that they are fully in line with current regulations. Additionally, online platforms that allow users to track when documents are opened, received, and signed provide an added level of oversight and security.

Ultimately, by choosing the right digital signature provider and taking advantage of their comprehensive tools and features, healthcare organizations can better safeguard their patients’ data and ensure that their digital records stay secure at all times.

Some markers to look at:

  • Is this eSignature provider in compliance with industry regulations such as HIPAA and 21 CFR Part 11, allowing you to conduct clinical trials in your hospitals?
  • Does this e-signature system come with features like organization management, document access management, audit certifications, and monitoring tools?
  • Is there a minimum of 256-bit encryption and several signer identity verification techniques in the e-signature to protect sensitive information such as demographic data, medical history, test results, and insurance information?
  • Is it compatible with a variety of verification techniques, including digital ID verification, email, SMS authentication, one-time access codes, and phone calls?

Read the Whitepaper: Decoding the Differential Pricing Strategies of Electronic Signatures


Patients and employees anticipate the same simplicity when it comes to healthcare paperwork, given the increased prevalence of digitization across all industries. Furthermore, as healthcare organizations grapple with staffing shortages and increased compliance requirements, providers who continue to rely on paper signatures or limit e-signature to their EHR software risk failing to provide medical staff with the support they require and patients with the convenience they expect.

Adopting a comprehensive electronic signature solution for healthcare companies of all sizes increase patient satisfaction, support long-term growth, and reduce their staff’s administrative burden.

If you have any further questions or want more information about how Certinal could benefit your organization, please do not hesitate to book a demo with us or contact us at


Download Now : 10 Transformative Ways Healthcare Professionals Can Use Digital Signature Solutions

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